identity theft and scams
Welcome to
Your best source for presentations, workshops, consultation, news, videos, and information about identity theft, scams, data breaches, and other information security threats. For more information about our services, please click HERE.
Resources and Expertise to Combat Identity Theft, Scams, and Social Engineering
There Have Been 
 Identity Theft Victims Year-To-Date
2009 Security Breaches and Database Breaches

In the last five years, approximately 500 million records containing personal identifying information of United States residents stored in government and corporate databases was either lost or stolen.  Since little attention was given to database breaches prior to 2005, it is safe to assume that every man, woman and child has had their personal information exposed at more than once.  In fact, many citizens have received multiple notification letters informing them that their personal information has been lost or stolen.

We will likely see 2009 security breaches resulting in the same past practice where security breach notification letters will insist there is no evidence the breach has resulted in any harm. Unfortunately, there is no longer any doubt that personal information stolen from databases is being used by organized identity thieves to commit crimes involving identity fraud. 

If you receive notification that your personal information has been lost or stolen, insist the notifying entity provide at least one year of free monitoring of your credit report.  Additionally, please review the information provided in our ID Theft Prevention, Protection and Recovery categories in order to further preserve and protect your identity.

Listed below are the database breaches since the beginning of 2009 that is aware of.  If you know of a security breach that is not on our list, please email us at

For a complete list of breaches for 2008 please see our 2008 Security & Database Breaches Master List.


Date Reported

Custodian of Records

Breach Method

# of Victims

Sept 25 UNC Chapel Hill
Chapel Hill, NC
Hacked Server 236,000
August 18 Sun Valley Mortgage
Ogden, UT
Lost/Stolen Laptop 600
August 11 University of California
Berkeley, CA
Hacked Web Server 490
August 5 U.S. Army National Guard
Washington, DC
Stolen Laptop 131,000
July 29 Mountain Resorts
Steamboat Springs, CO
Employee Theft At least 9
July 24 Network Solutions
Herndon, VA
Hacked Web Servers 573,000
July 21 Microsoft
Redmond, WA
Employee Data Unknown Method 10,900
July 14 Canyons School District
Cottonwood Heights, UT
Missing Drive >6,000
July 10 Mountain Medical Center
Salt Lake, UT
Medical Records in Dumpster Unknown/20 Boxes
July 9 Unnamed Livonia, MI Bank
Livonia, MI
Employee Theft 1
July 9 Winery Super Mart
Pahrump, NV
Theft of Customer Credit Card Data "Dozens"
July 8 U.S. State Department
Washington, DC
Missing Laptops Unknown
July 4 William Bowen, Esq.
Middletown, OH
Client Files in Dumpster Unknown
June 29 MoneyGram International
Minneapolis, MN
Customer LogIn Info Compromised Unknown
June 23 U.S. Department of Defense; Department of Homeland Security; Northrop Grumman
Washington, DC
Hard Drive Purchased in Ghana Unknown
June 23 Cornell University
Ithaca, NY
Stolen Laptop 45,277
June 23 Oklahoma Commission for Teacher Preparation
Oklahoma City, OK
Stolen Computer Unknown
June 22 Unnamed Healthcare Company
Waltham, MA
Employee Breach of Employee Database 34
June 21 Beneficial/HSBC
Mishawaka, IN
Loan Documents in Trash >80
June 21 Baptist Medical Center
Montgomery, AL
Medical Records in Trash Unknown
June 19 Penfield Central School District/ NY Division of Motor Vehicles
Penfield, NY
Employee Theft 150
June 17 The Hartford / Sunlife Financial
Hartford, CT
Illegally Accessed Customer Data 1,300
June 15 Beam Global Spirits & Wine
Deerfield, IL
Employee Breached Payroll Database Unknown
June 15 Georgia Crime Information Center/Clayton County Sheriff
Clayton County, GA
Employee Theft Unknown
June 14 Custom House Coffee
Portsmouth, RI
Hacked Payment System 50
June 13 Taco Bell
Laurel, MS
Employee Theft of Credit Card Data Unknown
June 12 Oregon Health & Science University
Portland, OR
Stolen Laptop 1,000
June 12 Kirkwood Community College
Iowa City, IA
Stolen Storage Device 1,600
June 11 Bank in Sac City
Sac City, IA
Employee Theft 2/$4 Million in Losses
June 9 Straub Clinic
Honolulu, HI
Patient's HIV Record Posted Online 1
June 8 Ohio State University
Columbus, OH
Email Exposure of Student SSNs 350
June 8 Washington, DC Government
Washington, DC
Employee Data Unsecured 32,000
June 7 Fort Myers Police Department
Fort Myers, FL
Employees Misused Classified Database Unknown
June 5 Virginia Commonwealth University
Richmond, VA
Stolen Desktop Computer 39,714
June 4 Maine Department of Labor
Augusta, ME
Mail Exposure 600
June 2 Kelsey-Seybold Clinic
Houston, TX
Missing Laptop Unknown
May 30 Chicago Public Schools
Chicago, IL
Student Files in Dumpster Hundreds
May 30 University of Arkansas for Medical Sciences
Little Rock, AR
Employee Theft "Thousands"
May 29 Dr. David Cavallaro
Oklahoma City, OK
Patient Files in Dumpster Hundreds
May 28 Aetna
Hartford, CT
Web Site Breach 65,000
May 28 Aviva USA
Des Moines, IA
Malware Infected Computer 550
May 28 Roadhouse Grill & Tavern; Bar-B-Que Shack; Billy's Roadhouse
St. Charles & Campton Hills, IL
Owner Theft of Customer Credit Card Data Unknown
May 28 U.S. Department of the Interior
Washington, DC
20% of Dept's Laptops Missing Unknown
May 27 Warren County Virtual Community School
Lebanon, KY
Student SSNs Found in Dumpster 140
May 26 Palmetto General Hospital
Hialeah, FL
Employee Theft of Patient Records 47 Known
May 26 Doug Huber Insurance
Greeley, CO
Employee Theft 22
May 21 Palm Beach County School District
Palm Beach County, FL
Employee Theft 24
May 20 ARCO
Redondo Beach, CA
Skimmer on Gas Pumps 1,000
May 19 National Archives
Washington, DC
Missing Hard Drive "Massive Amounts of Sensitive Data"
May 19 U.S. Navy Recruiting Office
Toledo, OH
Recruits PII in Dumpster "Dozens"
May 19 U.S. Postal Service
Carey, OH
Employee Theft of Mail Unknown
May 18 New Jersey Dept of Labor and Workforce Development
Trenton, NJ
Personal Info/SSN's Mailed To Wrong Companies 30,000
May 15 Unnamed Plastic Surgeon
Chattanooga, TN
Dumped Medical Files "Thousands"
May 13 U.S. Department of Homeland Security
Washington, DC
Homeland Security Information Network Hacked Unknown
May 13 Unnamed Medical Office
Cedar Park, TX
Patient Files in Dumpster "Thousands"
May 13 Toyota
Torrance, CA
Collection Dept Revealed Customer Info 1
May 12 CompuCredit / Aspire Visa
Atlanta, GA
Web Exposure of Customer Accounts >100
May 12 Washington, DC Superintendent of Education
Washington, DC
Email Exposure 2,400
May 11 Johns Hopkins Hospital
Baltimore, MD
Employee Theft of Patient Info 10,757
May 11 Chase
Cicero, NY
ATM Skimming Unknown/$40,000 Stolen
May 11 Sovereign Bank
New York, NY
ATM Skimming $500,000 from >250
May 9 US Air Force, 19th Medical Support Squadron
Jacksonville, AR
Employee Theft Unknown
May 8 Univ of California, Berkeley
Berkeley, CA
Hacked Health Service Center Databases 160,000
May 8 Frenkel Lambert Weiss Weisman & Gordon
New York, NY
Client Files with Medical Records in Dumpster on Street Unknown
May 5 Spencer House Apartments
Beaverton, OR
Tenant Records in Recycling Unknown
May 5 East Burke Christian Ministries
Hildebran, NC
Stolen Laptop 1,000
May 4 Virginia Dept of Health Professions
Richmond, VA
Extortionist Hacked Database of Patient Records >8,000,000
May 4 Memorial Hermann Hospital
Houston, TX
Employee Theft of Patient Info Unknown
May 4 Kapiolani Community College
Honolulu, HI
Malware Found on Computer Netwrok 15,487
May 1 Twitter
San Francisco, CA
Admin Panel Breached 10
May 1 LifeGift Organ Donation Center
Houston, TX
Former Employee Hacked/Deleted Donor Records Unknown
May 1 Lexis Nexis & Investigative Professionals
New York, NY
Breached Database 40,000
April 30 JP Morgan Chase
Madison, MS
Employee Theft of Customer Info Unknown
April 30 WaMu Investments
Irvine, CA
Missing Client Records Unknown
April 30 Miller's Neighborhood Market Shell Station
Norfolk, VA
Receipts Reveal Other Customers' Credit Card Info Unknown
April 29 Oklahoma Housing Finance Agency
Oklahoma City, OK
Stolen Laptop 90,000 Families
April 29 Bank of America / Countrywide Financial
Fort Worth, TX
Employee Theft of Customer Info & Sold to Identity Thief 4,000
April 29 Illinois Department on Aging
Springfield, IL
Internet Exposure of SSNs Unknown
April 28 Raceway Gas & Murphy USA Gas Stations
Macon, GA
Credit Card Skimmers Installed on Pumps >24
April 28 West Virginia State Bar Assn
Charleston, WV
Computer Network Breached Unknown
April 28 University of St. Thomas
St. Paul, MN
Employee Theft & Unauthorized Access Unknown
April 28 New Orleans Public Schools
New Orleans, LA
Employee Records Abandoned in Warehouse Unknown
April 27 The Oaks of Lynchburg & Avante at Lynchburg
Lynchburg, VA
Employee Theft from Assisted Living Patients 9
April 27 Eastern Virginia Bankshares
Tappahannock, VA
Employee Theft 1
April 26 Chateau Office Building
Woodland Hills, CA
Stolen Computers >7,800
April 25 New York City Office of Vital Records
New York, NY
Employee Theft of Customer Credit Card Info & Birth Certificate Blanks Unknown
April 24 Ohio Bureau of Motor Vehicles
Columbus, OH
Documents w/ SSNs in Trash "Hundreds"
April 24 United Food and Commercial Workers International Local 555
Tigard, OR
Stolen Laptop 20,000
April 24 Federal Reserve Bank of NY
New York, NY
Employee Theft of Employee Data Unknown
April 24 Sardinia, Ohio Town Government
Sardinia, OH
Treasurer Charged with Theft in Office & ID Theft Unknown
April 23 Unknown Hair Salon
Surprise, AZ
Employee Theft of Customer Credit Card Data >100
April 23 Oklahoma Department of Human Services
Oklahoma City, OK
Stolen Laptop 1,000,000
April 22 Madison Park Apartments
Wichita, KS
Rental Applications in Dumpster Unknown
April 22 Marian Medical Center
Santa Maria, CA
Patient Info on Stolen BlackBerry 3,200
April 22 Atlas Collections
New Castle, IN
Documents in Recycling Bins "Hundreds"
April 22 Washington Department of Labor and Industries
Olympia, WA
Web Exposure of SSNs Unknown
April 22 New York Department of Taxation and Finance
Albany, NY
Employee Theft of Taxpayer Info >2,000
April 21 FairPoint Communications
Charlotte, NC
Missing Portable Data Storage Device 4,400
April 21 Oklahoma Employment Security Commission
Oklahoma City, OK
Lost Flash Drive 5,500
April 20 Wal-Mart
Bentonville, AR
Employee Theft 48,000
April 19 DFS Capital Funding
Franklin, IN
Financial Documents Dumped Along Road "Thousands"
April 17 On the Hald Shell
Baton Rouge, LA
Hacked Credit Card System >1,800
April 16
Beverly Hills, CA
Employee Theft of Employee Records Unknown
April 16 Ysleta School District
El Paso, TX
Records Dumped Outside School Hundreds
April 13 Littleton Regional Hospital
Littleton, NH
Employee Breach of Patient Records 1
April 12 CBIZ Medical
Flowood, MS
Stolen Computer Unknown
April 9 Metro Nashville Schools
Nashville, TN
Web Posting of Student Personal Info 18,541
April 9 Penn State University
Erie, PA
Computer Breach 10,868
April 8 Mitsubishi UFJ Financial
Tokyo, Japan
Employee Theft and Sale of Clients' Financial Records 1.5M Stolen / 49,159 Sold
April 7 Hawaii Department of Transportation
Honolulu, HI
Missing Laptop 1,892
April 7 iNET Interactive
West Chester, OH
Hacked Credit Card Data Unknown
April 7 Richmond Dermatology and Laser Specialists
Richmond, VA
Medical Records Found on Street Unknown
April 3 Town of Culpeper, VA
Culpeper, VA
Internet Exposure of Tax Data 8,000
April 3 Tennessee Dept of Human Services
Nashville, TN
Employee Theft of Client Data 1,600
April 2 Dr. Ronald T. Moody
Acton, MA
Abandoned Medical Records "Hundreds"
April 1 University of Washington
Seattle, WA
Hacked Computer 6,000
March 31 Symantec
Cupertino, CA
Employee Theft from India Call Center 200
March 31 Kaiser Permanente Bellflower Hospital
Los Angeles, CA
15 Employees Fired for Breaching Medical Records of Octuplets' Mother 9
March 31 Palo Alto Medical Foundation
Palo Alto, CA
Stolen Laptop 1,000
March 31 Brigham Young University
Provo, UT
Email Exposure Unknown
March 31 Owensboro Community and Technical College
Owensboro, KY
Missing Storage Device 3,000
March 30 M&S Grill, 701 Restaurant, Clyde's, Carrabba's, National Harbor Hotel, Gaylord National Hotel
Washington, DC
Credit Card Skimming Operation Unknown
March 30 Agua Caliente Casino
Rancho Mirage, CA
Employee Theft of Customer Identities Unknown
March 30 Internal Revenue Service
Indianapolis, IN
Employee Theft of Taxpayer Data 285
March 29 Pacific University
Forest Grove, OR
Stolen Laptop Unknown
March 27 Cynthia Fischer/Social Worker
New York, NY
Patient Records in Trash >50
March 27 Jerry Van Le/Mortgage Broker
Sacramento, CA
Employee Theft 25
March 26 Hancock Fabrics
Huntsville, AL
Payroll Records in Dumpster Unknown
March 26 Abilene Christian University
Abilene, TX
Hacked Server Unknown
March 25 State of Ohio
Columbus, OH
Employee Records in Auctioned Cabinet 5
March 25 General Dynamics
Marion, VA
Employee Salaries & SSNs Posted During Strike "Hundreds"
March 25 HigherOne / BearkatOne
Huntsville, TX
Cloned Debit Cards 24
March 24 Massachusetts General Hospital
Boston, MA
Patient Records Left on Train 66
March 24 U.S. Dept of Energy
Washington, DC
Missing Computer Disk from Idaho Nat'l Lab 59,000
March 24 Massachusetts Registry of Motor Vehicles
Braintree, MA
Employee Issued Licenses with False Identities Unknown
March 24 H&R Block
Wasco, CA
Employee Theft of Customer Info 13
March 24 Westaff Employment
Sarasota, FL
Customer Files in Trash Unknown
March 23 Royce Homes
Baytown, TX
Loan Documents in Trash Unknown
March 23 U.S. District Court - Maryland
Baltimore, MD
SSNs & Medical Info on Web 226
March 23 Baton Rouge Police Dept
Baton Rouge, LA
Police Officers Identities Stolen 31
March 23 Miracle Insurance Co.
Raleigh, NC
Employee Used Stolen IDs to Obtain Commissions >100
March 21 Solano Community College
Fairfield, CA
Discarded Computer Print-out Class of 2008
March 20 Jackson Memorial Hospital
Miami, FL
Stolen Hard Drive 200,000
March 19 LifeWatch Corporation
Rosemont, IL
Web Site Exposure Unknown
March 18 Walgreens Health Initiative
Deerfield, IL
Kentucky State Retirees SSNs in Unencrypted Email 28,000
March 18 Central Ohio Transit Authority
Columbus, OH
Employee SSNs Exposed >900
March 18 University of West Georgia
Carrollton, GA
Stolen Laptop 1,300
March 17 Penn State University
State College, PA
Computer Virus 1,000
March 17 Breakwater Mortgage
Williamsburg, VA
Discarded Files "Dozens"
March 17 Ada County Jail
Ada County, ID
Web Exposure >200
March 16 Dr. Frederick Knight
Shreveport, LA
Patient Files in Dumpster Unknown
March 16 Comcast
Philadelphia, PA
Web Exposure of Customer Info 700
March 16 University of Toledo
Toledo, OH
Stolen Computer 24,450
March 12 Fisher Broadcasting
Seattle, WA
Hacked Servers Unknown
March 11 Sprint
Overland Park, KS
Employee Theft "Several Thousand"
March 11 Norm Coleman Campaign
St. Paul, MN
Donors' Credit Cards Breached .4,700
March 10 Sonoma County Sheriff
Mountain View, CA
Stolen Laptops >1,000
March 8 Google
Mountain View, CA
Web Exposure of Customer Documents Unknown
March 6 FEMA
Washington, DC
Stolen Laptop >50
March 6 North East Independent School District
San Antonio, TX
Stolen Computers Unknown
March 5 Agape Healthcare
Aurora, CO
Medical Records on Street Unknown
March 4 New York City Police Dept
New York, NY
Employee Theft of Pension Records 80,000
March 4 Spotify
Hacked Database Unknown
March 4 Elk Grove USD
Elk Grove, CA
Employee SSNs Lost/Stolen 520
March 4 Instant IT
Orange City, FL
Stolen Customer Computers Dozens
March 3 Western Oklahoma State College
Altus, OK
Computer Breach 1,500
March 2 T-Mobile
Bellevue, WA
Stolen Customer Records >200
March 1 Muskogee, OK
Muskogee, OK
Missing Zip File 4,500
February 27 North Star Realty
Draper, UT
Mortgage Documents in Trash Unknown
February 27 Developers Diversified Realty
Beachwood, OH
Misdirected 1099 Forms Unknown
February 26 LaCroix Restaurant
Philadelphia, PA
Customer Credit Cards Skimmed Unknown
February 25 Steamboat Springs Schools
Steamboat Springs, CO
Stolen Laptop 1,300
February 23 Seaview Financial
Corona del Mar, CA
Discarded Client Files 350
February 21 State of Arkansas
Little Rock, AR
Missing Data Tape 807,000
February 20 University of Florida
Gainesville, FL
Hacked Computer System 92,000
February 18 Bank of America
Fort Myers Beach, FL
Skimming Device on ATM Unknown
February 18 Johns Hopkins Hospital
Baltimore, MD
Employee Theft of Patient Info Unknown
February 18 Hudson's
Ridegeland, MS
Employee Theft of Customer CC Info 1
February 17 GovTrip / U.S. DOT
Washington, DC
Users Redirected to Malware Site Unknown
February 16 University of Alabama
Tuscaloosa, AL
Hacked Database 37,000
February 11 Bank of the West
Kennewick, WA
Employee Theft of Customer Data Unknown
February 10 Federal Aviation Administration
Washington, DC
Hacked Databases 45,000
February 9
Woburn, MA
Hacked Customer Database Unknown
February 6 Kaiser Permanente
Oakland, CA
Stolen Employee Records 29,500
February 6 Kohl's
Ocala, FL
Employee Theft 2
February 6 Radiance Spa and Salon
Granite Bay, CA
Owner Theft 40
February 5 Scottsdale Healthcare Shea
Scottsdale, AZ
Employees Stealing Patient's Credit/Debit Cards Unknown
February 4 Arbonne International
Irvine, CA
Employee Theft 1
February 4 NameDrive
Washington, DC
Hacked Email System 1% of Accounts
February 4 Ball State University
Muncie, IN
Email Exposure of SSNs 19
February 3 Perry's Liquor
Athens, GA
Employee Skimmed Credit Cards Dozens
February 3 Purdue University
West Lafayette, IN
Exposed 1099 Forms Unknown
February 3 AT&T
San Antonio, TX
Hacked Customer Email System "Few Hundred"
February 3 Georgia State Board of Pardons and Paroles
Atlanta, GA
Computer Stolen from Contractor Unknown
February 2 Best Buy
West Palm Beach, FL
Employee Skimming Customer Credit Cards Unknown
February 2 Dr. Lisa Barden
Rancho Cucumonga, CA
Patient IDs & Physician Prescription Pads 105
February 2 Irving Independent School District
Irving, TX
Unknown 3,400
January 29 Educational Testing Service
Princeton, NJ
Stolen Laptop Unknown
January 28 CityStage
Springfield, MA
Gift Card Payment System Breach 60
January 27 Stony Brook University
Stony Brook, NY
Student Employee Theft Unknown
January 27 U.S. State Department
Jerusalem, Israel
File Cabinet with Documents Sold Hundreds
January 26 Madison, WI City Government
Madison, WI
Stolen Laptop 300-500
January 26 Beaumont, TX
Beaumont, TX
Info Exposed on City Web Site 500
January 26 U.S. Army
Washington, DC
MP3 Player with Confidential Military Files Unknown
January 26 Pflugerville School District
Pflugerville, TX
Hacked School Database Unknown
January 24 Glenn County
Glenn County, CA
Stolen Credit Cards 14
January 23
Maynard, MA
Hacked Database Unknown
January 22 Midland Pathology
Midland, TX
Contractor Breach 1
January 21 Missouri State University
Springfield, MO
Email Exposure of SSNs 565
January 21 Dino Melendez Realty Co.
Allentown, PA
Employee Theft of Customer Credit Reports 7
January 20 SRA International
Fairfax, VA
Database Virus Thousands of Federal Security Workers
January 20 Heartland Payment Systems
Princeton, NJ
Hacked Credit Card Payment Systems >100 Million
January 20 Kanawha-Charleston Health Department
Charleston, WV
Employee Theft 11,000
January 19
Lake Tahoe, NV
Insecure Web Site 300,000
January 19 Go Daddy
Scottsdale, AZ
Hacked Customer Info 1,000
January 19 Forcht Bank
Debit Cards Breached 8,500
January 17 Kennebec Savings Bank
Kennebec, ME
Debit Cards Breached 1,500
January 17 San Juan County, WA
San Juan County, WA
Hacked Web Site Unknown
January 16 Smoker's Choice
Redmond, WA
Owner Skimmed Credit/Debit Cards >300
January 16 Southwestern Oregon Community College
Coos Bay, OR
Stolen Laptop 200
January 15 FBI Terrorist Watchlist
New York, NY
Illegal Law Enforcement Access 1
January 15 Oregon Territory Federal Credit Union
Salem, OR
Compromised Debit Cards Unknown
January 15 Blue Ridge Community Action
Morganton, NC
Lost Hard Drive 300
January 15 Express EMS Services
Houston, TX
Medical Records in Dumpster Unknown
January 15 Pottsville Area School District
Pottsville, PA
Hacked Grading System Unknown
January 13 Cape Girardeau School of Real Estate
Cape Girardeau, MO
Owner Theft Of Customer Info 5
January 13 Spokane Valley Northwest Bedding
Spokane Valley, WA
Stolen Checking/Credit Card Numbers of Customers Unknown
January 12 Columbus Ohio City Schools
Columbus, OH
Stolen Payroll Records 800
January 12 Continental Airlines
Houston, TX
Stolen Laptop 230
January 12 Vallarta Mexican Restaurant
Pensacola, FL
Breached Payment System >60
January 12 Endeavor Services
Ostego, MN
Stolen Debit Card Info 1
January 11 University of Rochester
Rochester, NY
Hacked Database 450
January 11 Family Fun Box
Cache County, UT
Breached Payment System 2,500
January 9 Jackson Hewitt
Savannah, GA
Exposed Tax Records 3
January 9 West Penn Hospital
Bloomfield, PA
Web Exposure 85
January 9 Pottawatomie County, OK
Pottawatomie County, OK
SSNs on Web Site "Thousands"
January 7 Indiana Department of Workforce Development
State of Indiana
Breached Payment System 1,000
January 7 Western Union
Russellville, AR
Dumped Records Hundreds
January 5 Innodata Isogen
Hackensack, NJ
Stolen Laptop 141
January 5 Twitter
San Francisco, CA
Hacked User Accounts 33

For a complete list of breaches for 2008 please see our 2008 Security & Database Breaches Master List.



Rob Douglas identity theft expert

Does your organization need a consultant who can deliver information security awareness training that contains the truth about what works and what doesn’t in the fight against the fastest growing crimes in the world? 

Does your conference need an experienced speaker who will captivate the audience with dramatic real life cases of identity theft, cybercrime and scams ranging from stolen personal information, to theft of corporate trade secrets, to stalking and murder? 

Are you a member of the media seeking a comment about ID theft, scams, data breaches, cybercrime, information security, or fraud? 

If so, we invite you to learn more about identity theft and scam expert Rob Douglas.